ISO is not a legislating or enforcement industry. ISO does not legislate or enforce regulations. It is formed of technical committees of experts from industry, science, governmental and private organizations who work together to develop international standards. Any ISO certification merely ensures that a management system includes all the requirements in processes and information organization. Feedback from ISO 9001 Registered companies shows what you can expect as the payoff from all of your hard work.
The aim of ISO is to prepare recognized ISO management standards which can be followed internationally and help to remove these obstacles in front of trade, climate and safety. The International Organization for Standardization, is a network of institutions, that seek to establish standards for quality and requirements of materials, products, processes, the organization of information and management systems, with the idea that any organization can conduct business with any other, in a global market
Because of the responsibilities called out in the ISO 9001 Standard, organizations often see an increased involvement of top management with regards to the Quality Management System.
• Planning : Top management role start with the setting of the Quality Policy and Quality Goals and Objectives.
• Implementation: with providing required resources for the implementation stage
• Monitoring : with Management Review looking at data from the QMS, and taking actions to make sure that Quality Goals are met
• Continually : New Goals are set, and continual improvement is achieved.
With the QMS in place and working for you, the organization is focused towards the Quality Goals.
• Compliance with all regulations and rules related.
• Increasing of operation image in market (prestige), can act as a differentiating factor if your competitor is not ISO compliant.
• Certification benefit will help your business to compete and market your products globally, increase in customer satisfaction, reduction in wastages and reprocessing
• Reducing operational times, determining the process owners and thereby specifying their responsibilities, supplier selection and evaluation, etc.
• Management is provided with data on a continual basis and able to see progress or lack of progress towards goals and take appropriate action.
• The organized, scheduled process of conducting Management Review ensures that this evaluation takes place.
• It provides the mechanism of reviewing goals and performance against goals on a scheduled basis, and for taking action based on the evaluation.
• It standardizes the way the businesses are run. Processes will be written, documents will be organized and the basic functions will be streamlined.
• Increased productivity results from the initial evaluation and improvement of processes that occurs during the implementation process and from improved training and qualification of employees.
• Better documentation or control of processes leads to consistency in performance, and less scrap and rework.
• Managers experience fewer late night troubleshooting calls; employees have more information for troubleshooting problems on their own.
Also with the QMS in place and working for you, Customer satisfaction increases are seen as Goals and Objectives take the customer needs into account.
• Customer needs are better understood as customer feedback is sought, received and analyzed.
• Goals and objectives are adjusted based on the information and the organization becomes more customer driven.
• Standardization for customer service and the way customer requirements are met
• As goals focus on the customer, the organization spends less time focusing on individual goals of departments and more time working together to meet customer needs.
• Regular internal audits can also reduce disruptions from outside customer audits which may become costly problems
